Mobile Banking FAQ

Mobile Web FAQ

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What is Mobile Web?

Mobile Web is a new service that allows you to complete Internet banking transactions through a Web-enabled mobile device.

How can I activate Mobile Web?

Simply login to your online banking from a mobile device and agree to our Online Banking Agreement.

Mobile Web is active, now what?

Login using the appropriate links at the top of this page. If you cannot login please call us at 940-549-2066 or 800-549-2066.

How much does it cost?

No additional fees or costs are associated with activating and using Mobile Web.

How do I access Mobile Web on the mobile device?

Simply go to your bank’s Web site and enter “/m” at the end of the Web address. That will launch the mobile version of the site. Enter your Internet Banking username and password to login. After logging in, a list of accounts to which you have access will appear.

What kind of mobile devices can use the Mobile Web service?

Most Web-enabled phones or other devices with a WAP 2.0 and XHTML-MP compatible browser can use Mobile Web. You must have an active data plan through your service provider to utilize Mobile Web.

Can I change my Mobile Web username and password?

Yes. Changing the username or password for Internet Banking settings will also change your settings for Mobile Web.

What types of accounts can I access with Mobile Web?

You can access personal or business accounts through your mobile device.

What types of transactions can I perform through my mobile device?

In addition to viewing account information, you can pay existing bills, make loan payments, and transfer funds.

Can account history information be accessed through Mobile Web?

Yes. You can view a variety of information about past transactions, including the transaction date, description, and amount. You can also search history by account type or date range.

What happens when I use an invalid username or password to access the site?

An error message appears indicating that invalid logon credentials were used, and the system does not allow logon.

How can I provide feedback on Mobile Web?

After logging on, you can use the User Feedback option to send us any suggestions for improvement.

What kind of security is included with Mobile Web?

Mobile Web includes the following security features:

  • 128-bit encryption.
  • Password protection.
  • Automatic session expiration. The application will time out if the customer has not used the application for several minutes.
  • Privacy protection. No private data is stored on the mobile device.
  • Reduced risk feature set. Customers can pay existing bills but not set up new bills, for example.

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Lost/Stolen Debit Card

If your ATM/Debit Card is lost or stolen, contact us immediately at 940.549.2066. After business hours, please call 888.263.3370 to receive immediate assistance.

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